Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-center of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. Airtel Nigeria product offerings include 2G, 3G, and 4G wireless services, mobile commerce, and enterprise services.
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Job Title: Retail Showroom Manager, West Region
Location: Oyo, Nigeria
Job Summary
- Implement and Monitor Service Delivery strategy in the assigned showroom to ensure that Customer base within this territory enjoys remarkable positive in-store experience at all contacts with complete query resolution.
Requirements
- A Bachelor’s degree.
- Good Knowledge of customer administrative systems- REMEDY, TABS, MINSAT, EXCEL, etc
- Minimum of 2 years of work experience in a Customer Service environment.
- Good understanding of business processes
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
Interested and qualified candidates should:
Job Title: Retail Showroom Manager, South Region
Location: Delta, Nigeria
Job Summary
- Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Requirements
- A Bachelor’s degree.
- Good understanding of businesses processes
- Minimum of 2 years of work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL, etc.
Interested and qualified candidates should:
Job Title: Area Sales Manager
Location: North Regions – Nigeria
Job Description
- Airtel Nigeria is looking for a suitable candidate as Area Sales Managers in various Northern locations to maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies
Other job objectives include the following:
- To achieve recharge sales target within state/area – To ensure adequate availability of all recharge denominations in sub-CP and retail points
- To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
- Constantly identify opportunities for driving activation and recharge sales within the territory.
- Ensure the full-fledged achievement of Gross Adds targets by driving market initiatives in the assigned area.
- KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
- Decrement – Implementation of customer-driven activities (product launches, town storms, etc) in the assigned area
- Drive voice and data business performance by the implementation of revenue-generating activities and initiatives in assigned territory.
- Channel branding and visibility
- Distribution Infrastructure – To identify and recruit suitable sub-channel partners in
- territory for effective product re-distribution.
- BTS Management – Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
- Industry Awareness/Competition Intelligence – To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
- To immediately address or escalate any unusual competitor activity and sale support that may be a threat to the performance of the business.
Skills and Knowledge
- Bachelors in Social Sciences, Marketing, Business Management, Engineering or Computer Science
- Master’s in business administration or management will be an advantage
- 3-5+ years of commercial/ business management experience
- 1 – 2 years of relevant experience in Airtel products
Interested and qualified candidates should:
Job Title: Retail Showroom Manager, North Region
Location: Sokoto, Nigeria
Job Summary
- Implement and Monitor Service Delivery strategy in the assigned showroom to ensure that Customer base within this territory enjoys remarkable positive in-store experience at all contacts with complete query resolution.
Requirements
- A Bachelor’s degree
- Minimum of 2 years of work experience in a Customer Service environment.
- Good understanding of business processes
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL, etc.
Interested and qualified candidates should:
Job Title: Area Sales Manager
Locations: Lagos, West and South Region
Purpose of the Job
- To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.
Roles and Responsibilities
- Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
- Identify visibility opportunities for Airtel brand within the territory.
- To ensure ITP increases and gives impetus to iCMS and iRMS
- Effective management of POS stock in the warehouse to avoid damage, wastage, and obsolete materials.
- Train Market Developers on POS deployment in line with “look of success”.
- Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in the assigned area.
- Effective management of direct activation teams and monitoring of CP bus activation activities.
- KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
- Other initiatives to increase GAD including new site launch
- Ensure activation of Quality GADs in the assigned area.
- Develop and implement activities that will increase SONA in the assigned area.
Skills and Qualifications
- Bachelors in Social Sciences, Marketing, Business Management, Engineering or Computer Science
- Master’s in business administration or management will be an advantage
- Project management qualification will be an advantage
- 3+ years of commercial/ business management experience
- Team leadership experience
- 1 -2 years of relevant experience in Airtel products
- Computer literacy
- Sales knowledge
- Product/ Service development
- Product/ Service management
- Interpersonal skills
- Customer orientation
Interested and qualified candidates should:
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